AI & Automation by company size Larger enterprises were early adopters of RPA, IDP, and generative AI, the trend is shifting towards greater adoption across all company sizes due to increased affordability, accessibility, and awareness of these technologies. Larger enterprises have more resources to experiment with generative AI, but smaller companies are also showing interest as the technology becomes more accessible through cloud-based platforms and APIs.
AI & Automation by Use Case Invoice processing - 75% of organizations use automation for invoice processing, reducing processing time by up to 90% and lowering operational costs by 28%. Customer service - 65% of companies have automated customer service queries and ticket management.
Supply Chain Management - 75% of organizations in the supply chain sector are investing in automation technologies, with many focusing on robotic process automation (RPA) and machine learning solutions.(Deloitte, 2023).
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